About the Company
Glia provides a complete Digital Customer Service solution based on the understanding that most modern engagements take place on or near a screen. Glia reduces customer effort through communication choice so engagements can start on any channel (messaging to voice to video), seamlessly transition between them, and be guided via rich on-screen collaboration.
Glia provides a complete Digital Customer Service solution that is based on the understanding that most modern engagements are with a user that is on or near a screen. The easy-to-use platform enables representatives to engage with customers where they are online, see their screen, and co-pilot them to resolve issues or complete transactions without having to re-explain as they go. This lets customers to:
- enable engagements to start on any channel (from messaging to voice to video),
- seamlessly transition between channels,
- and be guided via rich on-screen collaboration.
All customer interactions can be layered with Conversational AI using Glia’s orchestration platform, which provides a framework for measuring, managing, and iterating on both Virtual Assistants and Operator Assistants.
- Show…Don’t Tell – Reclaim 60% of would-be drop-offs and deflections.
- Boost Efficiency – On-screen guidance can reduce average handle times by 18% or more.
- Convert More – Channel choice and CoBrowsing increases conversions by 2 to 4x.
- Promote Loyalty – Reduce customer effort for 20% improvement in Customer Satisfaction.
Unlike fragmented point solutions, Glia’s platform was architected from the ground-up to seamlessly unify all digital channels in an easy-to-use Digital Customer Service solution that meets the security and scalability needs of the most discriminating financial institutions. Plus, Glia’s WhiteGlove customer success team provides peace-of-mind in knowing you have a partner at your side every step of the way.
Glia is a 9X Finovate Best of Show winner. Visit us at www.glia.com.
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