Glia

Glia provides a complete Digital Customer Service solution that is based on the understanding that most modern engagements are with a user that is on or near a screen. The easy-to-use platform enables representatives to engage with customers where they are online, see their screen, and co-pilot them to resolve issues or complete transactions without having to re-explain as they go. This lets customers to:

• enable engagements to start on any channel (from messaging to voice to video), 
• seamlessly transition between channels, 
• and be guided via rich on-screen collaboration.

All customer interactions can be layered with Conversational AI using Glia’s orchestration platform, which provides a framework for measuring, managing, and iterating on both Virtual Assistants and Operator Assistants.

• Show…Don’t Tell – Reclaim 60% of would-be drop-offs and deflections.
• Boost Efficiency – On-screen guidance can reduce average handle times by 18% or more.
• Convert More – Channel choice and CoBrowsing increases conversions by 2 to 4x.
• Promote Loyalty – Reduce customer effort for 20% improvement in Customer Satisfaction.

Unlike fragmented point solutions, Glia’s platform was architected from the ground-up to seamlessly unify all digital channels in an easy-to-use Digital Customer Service solution that meets the security and scalability needs of the most discriminating financial institutions. Plus, Glia’s WhiteGlove customer success team provides peace-of-mind in knowing you have a partner at your side every step of the way.

Glia is a 9X Finovate Best of Show winner.  Visit us at www.glia.com.