About the Company
unblu is a privately held Swiss company, founded in 2008, that helps the world’s leading banks deliver the in-person experience online. We provide highly secure collaboration software enabling banks to substantially enrich the digital experience of their clients. Our solution is 100% tailored for the financial sector.
About the technology
The unblu solution provides the “missing link” between online interactions and the face-to-face support and advice traditionally provided at a financial institution. We provide a customer engagement and collaboration software that helps banks/financial-institutions give the in-person experience to their customers/clients through their secure online or mobile channels.View more
Our main features
- Co-browsing: unblu’s co-browsing solution enables banks to create more personalised engagements with their customers – leading to increased online conversions, improved customer support, and greater customer success. Our solution allows banks to:
- Join customers browsing session in real-time
- Securely share and view documents together
- Guide your customers through transactions
- Live Chat/LiveView Chat: With Live Chat, a visitor can communicate directly and immediately with agents and support staff. Documents and images can be shared using the chat function. LiveView adds visual context to the chat function.
- Secure Messenger: Secure Messenger enables authenticated customers to exchange messages with their relationship manager.
- For the bank: Engaging and efficient conversations lead to more transactions which translates into more fee-based revenue. In terms of compliance reporting benefits, Secure Messenger fulfills Mifid II requirements by recording and archiving all communications.
- For the customer: Secure Messenger provides a more engaging, productive and satisfying relationship with their bank.
- Video and Voice Calls: High-touch is critical for success in the financial industry. Video chat offers the personal, attentive one-on-one/advice support that customers appreciate. With this personalised service, you can accelerate the sales process. Like everything in unblu, no downloads are required, we use WebRTC technology.
Key benefits by using our product
Our clients have typically cut customer support calls in half, achieving four times as many client meetings as in-person, increase customer satisfaction, and achieve a 90% propensity to recommend.
- Reduce costs, increase customer experience and satisfaction: Drive adoption of digital channels and assist your customers in context with online support. Significantly reduce your call center support costs thanks to contextual help tools like Live Chat and Co-Browsing.
- Supercharge your online channels by assisting in the moment of truth: Help your customer by providing better, contextual advice when they need it. The result is greater efficiency and a greater conversion rate.
- Put an advisor in your customer’s pocket: Increase the opportunities for customers to engage through tools they use every day. Asynchronous messaging enhances the relationship between your customer and advisor when they are presented with complex products only traditionally advised in face-to-face meetings.
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